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Clarification Text on the Processing of Personal Data

Data Controller   :

Çınar Generator Energy and Power Systems San. ve Tic. Ltd. Sti. (“Çınar Generator” or “Company”)

As Çınar Generator, within the framework of our activities arising from the Law on Protection of Personal Data No. 6698 (“KVKK”) and legal regulations, we have used this Personal Data Processing Enlightenment Text (“Clarification Text”) in order to enlighten the data owner regarding the processing, storage and transfer of your personal data. ) have been prepared.

In addition to these, detailed information about the cookies and SDKs used in case you visit our website, mobile site and/or mobile application can be found in the Privacy and Cookie Policy. Personal data processed through these are explained in this Clarification Text.

The Clarification Text will be valid as of the date it is published by Çınar Generator. Çınar Generator can always make changes in the Illumination Text if necessary. Changes to be made become effective immediately upon the publication of the Clarification Text on the internet address.

Contacts   :

1- Customers:

Data Category:

Processed Personal Data:

ID information

Name – Surname, Date of Birth, Gender, TR Identity Number

Contact information

E-Mail Address, Billing & Delivery Addresses, Postal Code, Mobile Number, Landline Number

Legal Transaction Information

Other legal texts and contracts that enable to benefit from the services offered by Çınar Generator, Information in the Case File in Case of Dispute, Warnings, Information in Correspondence with Judicial and Administrative Authorities

Customer Transaction Information

Billing Information, Request/Complaint Information and records of transactions made during their evaluation or management process, Order Information, Customer Comments, Membership Information, Commercial communication permission, beneficiary   campaigns/ contests, coupons used

Transaction Security Information

IP Address Information, Website Login and Exit Information, Username Information, Password Information, Traffic Data (Connection Time / Duration etc.)

Audio and Audio Recording Information

Company entry - exit records

Location Information

Location Information

Marketing Information

Reviews showing cookie records, targeting information, habits and likes

Direct Marketing Information

Marketing sms, e-mail messages or calls made by the call center based on the commercial electronic message permission given by the person concerned

2- E-Bulletin Members:

Data Category:

Processed Personal Data:

Contact information

Email Address, Mobile Number

Personal Data Processing Purposes  :

• Execution of membership transactions,

• Execution of Finance and Accounting Affairs,

• Execution of Communication Activities;

• Execution of Company, Products and Services Engagement Processes;

• Follow-up and Execution of Legal Affairs;

• Execution of Business Continuity Ensuring Activities;

• Execution and Supervision of Business Activities;

• Execution of Goods / Services Sales Processes;

• Execution of Goods / Services After-Sales Support Services;

• Execution of Goods / Services Production and Operation Processes;

• Execution of Return and Exchange Processes;

• Conducting Marketing Analysis Studies;

• Execution of Marketing Processes of Products / Services;

• Execution of Advertising, Campaign and Promotion Processes;

• Execution of Customer Relationship Management Processes;

• Execution of Activities for Customer Satisfaction;

• Execution of Supply Chain Management Processes;

• Execution of Storage and Archiving Activities;

• Execution of Risk Management Processes;

• Execution of Contract and Membership Processes;

• Follow-up and Resolution of Claims and Complaints;

• Planning and Execution of Commercial and/or Business Strategies;

• Carrying out the necessary work by the Business Units and Execution of the Related Business Processes in order to benefit from the offered products and services;

• Providing Information to Authorized Persons, Institutions and Organizations;

• Ensuring the Security of Data Controller Operations;

• Execution of Information Security Processes;

• Conducting Audit / Ethical Activities;

• Answering information requests from administrative and judicial authorities,

• Processing of online visitor data within the scope of Law No. 5651,

• Conducting Activities in Compliance with the Legislation;

Legal Reasons for Processing Personal Data  :

Your personal data within this scope are provided by Çınar Generator in order to achieve the above-mentioned purposes, as specified in the relevant legislation and Article 5 of the KVKK;

• It is clearly stipulated in the laws,

• It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract,

• The person concerned has been made public by himself.

• It is mandatory for the data controller to fulfill its legal obligation,

• It is necessary to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject,

• Data processing is mandatory for the establishment, exercise or protection of a right

• Explicit Consent

processed for legal reasons.

Collection Methods of Personal Data  :

• The above-mentioned personal data can be filled in the content of our website, especially the membership forms on our website or mobile application, membership pages, my account page, your requests and applications, contracts, campaigns and third-party authentication systems (Ex: Google via Login, Facebook Login, Twitter Login etc.),

• By means of official letters from judicial and administrative authorities and other printed / electronic documents,

• By means of printed/electronic forms, call center records, e-mails, requests and messages on the website and SAP programs,

• Via information security systems and electronic devices,

• In the electronic environment during the calls made to our call center,

• According to your preference in the internet browser you use and our Company's mobile application,

• By means of Internet applications, information systems and electronic devices (telecommunications infrastructure, computers and telephones, etc.) and other documents declared by you,

• With Cookies (for detailed information, you can review our Privacy and Cookie Policy),


Transfer of Personal Data   :

Personal data belonging to Customers, Online Users and E-Bulletin members can be collected only in accordance with the rules in Article 8 titled "Transfer of Personal Data" and/or Article 9 titled "Transfer of Personal Data Abroad" and by taking the necessary technical and administrative measures. to the extent necessary for the realization of the purpose;

• To our affiliates and subsidiaries limited to the purposes listed above,

• Again, within the scope of the agreements between us for the above-mentioned purposes, in accordance with the legislation (for the delivery of the product), to the cargo companies (for the payment of the product), banks and (to inform about the delivery, etc.) and to our business partners that we work with in sending bulk SMS / e-mail, and ( to our suppliers and product authorized services (for after-sales services when necessary),

• Mobile phone number and/or e-mail address of the Customer and E-Bulletin Members; Based on the commercial electronic message approval, it is shared with the commercial electronic message tool service provider in order to promote, advertise, offer benefits and opportunities in line with shopping preferences, tastes and habits.

• Website or mobile application usage preferences and browsing history are shared with our domestic/abroad business partners from whom cookie service is obtained, for the purpose of segmentation and communication with the Customer in line with their tastes and preferences. Personal data transfers within this scope are carried out through the secure environment and channels provided by the relevant third party. Depending on the content and scope of the service received from third parties; In all cases where there is no need to transfer the personal data of the Member Customer/Guest Customer, the transfer is made using Pseudonymous data (pseudonymous data).

• In order to increase customer satisfaction and loyalty, customer data are shared with companies that will conduct market research.

• In addition, your personal data will be shared with our business partners abroad for the purposes of providing business development services, providing statistical and technical services and conducting customer relations.

• In order to fulfill our legal obligations, it can be transferred to authorized persons and official institutions in accordance with legal regulations and legislation.

• It can be transferred to our foreign-based business partners, when necessary, for the purpose of supplying the product and delivering it to the customer.

• It can be recorded in our programs and/or systems provided / made available to us by our infrastructure suppliers in the field of technology.

• While transferring personal information to countries other than Turkey during the sharing of information as stated above, it is ensured that the data is transferred in accordance with this policy and as permitted by the applicable law on data protection.

Your Rights and Reference  :

Your rights:

Personal data owners (hereinafter referred to as the “Applicant”) defined as the data subject in the Law on the Protection of Personal Data No. 6698 (“KVKK”) have been granted the right to make certain requests regarding the processing of their personal data in Article 11 of the KVKK.

The Applicant's rights are as follows:

· Learning whether your personal data is processed or not,

If your personal data has been processed, requesting information about it,

To learn the purpose of processing personal data and whether they are used in accordance with the purpose,

Knowing the third parties to whom your personal data is transferred,

Requesting correction of your personal data if it is incomplete or incorrectly processed,

Requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK legislation,

When you request the deletion or destruction of your personal data by correcting incomplete or inaccurate data, requesting that this situation be notified to the third parties to whom we have transferred your personal data,

Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,

If you suffer damage due to unlawful processing of personal data, request the removal of this damage.


Pursuant to the first paragraph of Article 13 of the KVKK; Applications to be made to Çınar Generator, who is the Data Controller, regarding these rights must be submitted to us by the following application methods or other methods determined by the Personal Data Protection Board (“Board”).

· If you wish to submit your applications and requests regarding your personal data, Relevant Person Application formusing ;

· With wet signature and photocopy of identity card, Yeni Mah. Kadir Akdogan Cad. No:5/A Küçükköy / Istanbul - Turkey by sending

· By personally applying to our Company with a valid identity document,

· By sending it to our registered e-mail address Elektro using a registered e-mail (KEP) address and secure e-signature or mobile signature; or

You can forward it to Çınar Generator.

In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, in these applications of the persons concerned, name - surname, signature if the application is written, TR identity number (passport number if the applicant is a foreigner), domicile or workplace address for notification, e-mail for notification, if any. address, telephone number and fax number and information on the subject of the request are mandatory.

In the application, which includes explanations regarding the right that the data owner will make and request to use in order to use the above-mentioned rights, the subject requested should be clearly and comprehensibly stated. Information and documents related to the application must be attached to the application.

Although the subject of the request must be related to the person of the applicant, if acting on behalf of someone else, the applicant must be specifically authorized in this regard and this authority must be documented (special power of attorney). In addition, the application must contain identity and address information, and documents confirming identity must be attached to the application.

Requests made by unauthorized third parties on behalf of someone else will not be considered.

Your claims regarding your personal data are evaluated and answered within 30 days at the latest from the date they reach our Company. In the event that your application is evaluated negatively, the reasons for the reasoned refusal will be communicated to you via e-mail or postal mail, if possible, to the address you specified in the application, by the method in which the request was made.

In order to ensure the security of personal data and prevent illegal data sharing, Çınar Generator may request information from the Applicant for identity verification. Çınar Generator may also ask questions to the Applicant about his application in order to ensure that the application is concluded in accordance with the request. In case the request requires additional costs, the fee in the tariff to be determined by the Board will be collected from the Applicant. (Communiqué on Procedures and Principles of Application to Data Controller- Article 7).

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